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I have read so many articles about how to fix this but nobody ever seems to have an exact answer.At this point I would settle for a diagnosis so that I work backwards, or forewards for that matter, from here.
As a workaround, simply prevent the shared mailboxes from being cached locally by disabling "Download shared folders" on the users Outlook profile.
Question, Are these users trying to open more then one mailbox at a time?
This is due to syncing all the folder contents every time it communicates with the mail server. Hello Firo Stefani, Our apologies for the problems that you appear to be having with Outlook and making it work with your email account with us.
Thank you, John-Paul I had the same problem for months. Tried disabling the Show only subscribed folders option first and TADA it works. This was for a business related email address and I was not seeing the emails on time. It's pretty hard to determine how we can help you since we have no details on the issue (Outlook version, account info, error messages, steps to duplicate the possible problem, etc.).
All other shared mailboxes for other users worked correctly.
All users are running Outlook 2013 32bit with all latest patches at the time of this writing.
I recently reorganized my Outlook 2013 and now the syncronizing via IMAP to Gmail is blocking invomcing emails.
Basically the emails do come in, but only once the syncing is done, which takes forever, and whenever I move an email from my primary inbox into a "done" folder, the syncing starts again and takes so long before it is done.
New laptop and installed outlook 2013 and my first problem was not synching or allowing to delete an email from the inbox and the 2nd problem was not pulling in new emails.